Frequently Asked Questions

Here are some answers to questions our users ask.

Do you have a heart for kids affected by cancer and want to make a difference? You can do anything to fundraise to help support these champions. Whether you like to run, cycle, bake or you're courageous enough to shave your gorgeous locks - you can do anything your heart desires to be a Heartfelt Hero!

Signing up to Heartfelt Heores is simple (and free)! Click here to sign up, and follow the simple steps to create your personalised profile page where you can receive donations, post updates, and share your profile page.

Childhood Cancer Support provides ongoing support for children undergoing treatment for cancer and their families, by providing a place to call home during treatment, emotional and financial support, transport and recreational therapies.

For families, by families, since 1975

For Participants

After you've logged in to your Heartfelt Heroes account, you will be directed to your profile page.

Click here to Login.

By signing up, you will have created your own Heartfelt Heroes profile page. This profile page has a unique URL / link that you can share with family, friends and colleagues to encourage donations.

On your profile page, people can make a donation through our secure payment gateway using a valid credit card or Paypal.

If you've forgotten your password, please click here.

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.

Your username is the email address you used during registration – please email [email protected] if you cannot remember the email you registered with.

First, you will need to be signed up as an individual. Please click here to sign up.

Once you have signed up, you can create or join a team from your profile page. On the left hand column of the page, scroll down to 'Join a Team' and you can select to 'Create a Team' or 'Find a Team' to join.

For Donors

Yes, the Childhood Cancer Support is a Health Promotion Charity (HPC) with Deductible Gift Recipient (DGR) status registered under ABN 66 114 027 649 by the Australian Tax Office.

Donations over $2 are tax deductible.

Please first check your Junk Mail folder in your email. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at [email protected]

Payment on our site is very secure. Our payments are processed using BraintreePayments, a Paypal company. Processing donations through this platform, we had to ensure we were PCI DSS compliant, which is the utmost level of security when processing payments online. The PCI DSS compliance has been done by SecurityMetrics, leader in the security market.

Our site is also using 128 bit SSL encryption technologies site-wide, which you can see by the green lock in your browser URL bar. We ensure every available effort is made to protect the privacy of the information you provide to us. To the extent we hold such information, we encrypt all email addresses, passwords and other contact details of the Participants or people who make Donations or place Purchase Orders.

We accept Visa, Mastercard, American Express and Paypal for online donations.

For offline donations, we accept cheques, EFT's and bank transfers.

Our payments are processed using Braintree Payments, a Paypal company. Braintree specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Braintree is an international company with a trusted name in eCommerce solutions is at the fore front of the online payment industry. Processing donations through this platform, we had to ensure we were PCI DSS compliant, which is the utmost level of security when processing payments online.