Privacy and Cookies Policy
We are Clear Heads International Limited.
We provide the Heartfelt Heroes Website (at https://www.heartfeltheroes.com.au) (the HH website); on behalf of The Childhood Cancer Support. We are located at 7.05, 6A Glen Street, Milsons Point, NSW 2061, Australia.
We respect, and are committed to protecting your right to privacy. This HH Privacy and Cookies Policy (the "Privacy and Cookies Policy") sets out:
This Privacy and Cookies Policy forms part of "Our Agreement". Our Agreement comprises: (a) the Terms and Conditions (available here: https://www.heartfeltheroes.com.au/terms), (b) this Privacy and Cookies Policy; (c) policies, notices and disclaimers displayed elsewhere on the HH Website; and (d) the Payment Terms. By agreeing to Our Agreement, you consent to the collection, and use and disclosure of your personal information as described in this HH Privacy and Cookies Policy.
We may review and update this HH Privacy and Cookies Policy from time to time to take account of, for example, new laws, technology and changes to HH or the HH Website. We will notify you of any updates or amendments through regular notifications posted on the HH Website. We will also notify you on this page. Any updates or amendments to this Privacy and Cookies Policy will take effect on and from the day that such update and/or amendment is published on the HH Website.
It is your responsibility to check for any updates or amendments and you should review this page regularly.
You should direct any questions or complaints to our Data Protection Officer at: [email protected]
Personal information which may be collected by us
We may collect the following personal information:
1. Information relating to Your Account: In accordance with Our Agreement we require all Participants to have an active account with us (Account). To open your Account you must provide us with certain personal information and we will collect and hold this information. Such information may include your name, username, address, email address and phone number (optional). We require this to be able to identify you and for security purposes. If you choose not to provide the personal information we request, we will not be able to let you open or keep open your Account. We will also collect information relating to your use of your Account to post content on the web-site (“Your Content”) or make or remit donations to The Childhood Cancer Support through the HH web-site (“Donations”).
2. Your content: You may post on or make available to the HH Website your content and information, including information about you and the actions you take, any photos, video, or text or other forms of content. Your Content will be publicly available on the HH web-site. You grant us a licence to Your Content under Our Agreement.
3. Being a part of HH: If you are participating in the HH event during the campaign (a Participant) or making a Donation through the HH Web-site (Donor) by donating to a Participant’s campaign, we may collect and hold information about your relationship with HH:
4. Using the HH website: We collect and hold details of your access to and use of the HH Website. This includes your browser type and IP address [and technical information such as the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page]. In addition, we store certain information from your browser using "cookies". For more information on the "cookies" we use, please read the section below.
6. Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.
7. Details of the cookies we use are as follows.
(a) Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the HH Website and use its features. We use session ID cookies to confirm that users are logged in. These cookies terminate once the user closes the browser and they can be removed or blocked using the settings in your browser. Without these cookies however, the services you have asked for may not be capable of being provided.
(b) Performance Cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the HH Website works. By using the HH Website, you agree that we can place these types of cookies on your device.
(c) Functionality Cookies: These cookies allow the HH Website to remember choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using the HH Website, you agree that we can place these types of cookies on your device.
More information about the individual cookies used on the HH Website is detailed in the table below:
_PPRegion_session Set when you arrive at the site and is deleted when you close the browser. The cookie stores the session key that is generated for each user. The cookie may be used for logs and system maintenance.
__cfduid The __cfduid cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor's machine is known trusted, then the cookie can override the security setting. It does not correspond to any userid in the web application, nor does the cookie store any personally identifiable information.
Note: This cookie is strictly necessary for site security operations and can't be turned off.
8. Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your computer and how to manage and delete them, visit www.allaboutcookies.org. Please note that you may delete and block all cookies used by this website, but if you do so parts of the site may not work.
Information we will not collect
9. We do not collect any credit card or debit card information from you.
If at any time you do not wish to receive such communications, then you may opt out by emailing or writing to us (see "Contact us", above).
Use of your personal information
Your personal information may be used by us to:
Other people's information
If you provide to HH or post on or make available to the HH Website any personal information of another person, you must:
Sharing of your personal information
In order to be able to manage HH and operate the HH Website, we may share your personal information with third parties who provide services to HH for the following purposes:
For these purposes, the third parties:
Our service providers may only use the identifiable information about you that we transfer to them for the purposes of the services they provide to us, and may not use the information for other purposes. We require our service providers to adhere to best practices with respect to security and confidentiality when they process information about you.
If you are a Participant we will display your name and image on your profile page of the HH Website. Your email address or other contact information will not be displayed in any form through the HH Website. If you are a Donor we will normally display your name on the profile page of the Participant to whom you have made a donation. When making a donation, you have the option of checking a box marked "Anonymous Donation". If you check this box, your name will not be disclosed to the Participant nor will your name be displayed on the HH Website.
HH is running its campaign in conjunction with Childhood Cancer Support. If you are a Donor, we will disclose the information about your donation and your contact information to Childhood Cancer Support. If you are a Participant, we will disclose your Account information, the date you registered, your account status or donations raised to Childhood Cancer Support.
We may also disclose information to third parties you have indicated you want to share your information with for a particular purpose, including through opting in to a particular form of communication (by checking a box or by other means that allows HH to pass your information onto third parties). This may include beneficiaries, third parties that provide goods or services, or our sponsors who may wish to contact you from time to time. Please note that unless you provide express consent your personal information will not be provided to these people on an identified basis.
We take reasonable steps to ensure that any third parties who we disclose your personal information to are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We will use all reasonable efforts to de-identify your personal information and to disclose personal information on an anonymous basis. We will not transfer your personal information to third parties for marketing purposes unless you have specifically agreed to such disclosure.
We may disclose your personal information to Facebook on so that Facebook can send you advertisements about future HH events and initiatives. Your details will be hashed before they are sent to Facebook, and Facebook only briefly uses the data for matching purposes then deletes it: https://www.facebook.com/ads/manage/customaudience... If you would prefer not to see these advertisements or wish to opt out of having your details provided to Facebook, please contact us on [email protected].
In addition, we may disclose your personal information to:
To safeguard the confidentiality of your personal information, we implement technical and organisational security measures in line with industry standard practices. Our web servers are housed behind a secure firewall that prevents access to our databases from unauthorised users. All of our servers are housed in a secure environment and are protected by physical security, together with limiting access to authorised staff only. Even though we maintain security measures in line with industry standard practices, we cannot 100% guarantee (and you should not expect) that personal information you submit to a website or communications over the Internet will always remain private. For example (and without limiting the previous statement), although we take the steps referred to above, third parties may unlawfully intercept your communications, or unlawfully access our system or other networks which are connected to the Internet. Transmission of your personal data is at your own risk.
Where we hold your personal information
The HH web-site and servers are located in Sydney, Australia. Our service providers may process your personal information in jurisdictions outside Australia, Your personal information held on our servers in Sydney, Australia, may be subject to disclosure to authorised law enforcement or government agencies in accordance with the laws of Australia.
Changes to personal information
Management of personal information in your Account and Your Content is governed by you. You are responsible for changing these as required by you from time to time.
You are responsible for ensuring that the personal information we collect, use and disclose and which you use and disclose to us is accurate, complete and up-to-date. To the extent possible, we will take reasonable efforts to assist you in ensuring this is the case. We ask that you let us know if there are any errors in your personal information which we have collected and keep us up-to-date with changes to your personal information which we have collected such as your name or e-mail address.
If you have difficulty in doing this, you should contact us for help by emailing us at [email protected]
Telling you what information we hold about you
In accordance with applicable law, you have a right to receive information about the personal information that we hold or process about you from time to time. If you wish to know what information about you we hold or wish to make any request in accordance with your rights under applicable data protection law please contact us by email at: [email protected] or by post at the following address:
Childhood Cancer Support
87 Annerley Road, Woolloongabba QLD 4102.
Please note that we reserve the right to request further information to verify your identity or locate the specific information that you seek before responding to any request.
Removing and correcting information
If you request us to remove your personal information from our database or you wish us to amend or change the information we hold about you on our database, we will remove amend or change any such information on your request in accordance with your rights under applicable law. Such request should be made by email at [email protected] or by post at the following address:
Childhood Cancer Support
87 Annerley Road
Applicable law and jurisdiction
You may complain that how we collect, use or disclose your personal information does not comply with the Personal Information Protection and Electronic Documents Act by writing to the Office of the Australian Information Commissioner at the address below:
Phone: 1300 363 992
Email: [email protected]
Office of the Australian Information Commissioner
Level 3, 175 Pitt Street
Sydney, NSW 2000